(800) 557-5179    email-us  info@creatorprint.trade

Terms and Conditions:

 NOTICE: PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, DO NOT ACCESS THIS WEBSITE. CREATORPRINT.TRADE RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.
 
OFFICE HOURS 
Our offices are open from 09:00 am to 7:00 pm PST Mon-Fri, Saturdays from 10:00 am to 3:00 pm PST and we will be closed on Sundays and on all national holidays.
 
PAYMENT TERMS
 
All online orders are prepaid. At CreatorPrint.Trade we accept all major credit cards. However, we can’t process your order unless the payment is received. We do not offer a COD payment option.
 
TURNAROUND PERIOD
 
CreatorPrint.Trade turnaround time refers to the number of the business days that we are processing the client’s orders inside of our facility. Turnaround time does not mean/include shipping time, waiting for approval time, file correction time, or any other time period that client’s job is being processed beyond services that we provide.
 
FILE SUBMISSION REQUIREMENTS
 
In order to help us print your job in a proper manner as far as color, quality and time, client must be diligent to submit their file with CreatorPrint.Trade requirements.
 
SHIPPING & DELIVERY
 
Delivery time and charges are not included in our estimate/prices. CreatorPrint.Trade is not responsible for 3rd party’s delay or damages to the product during shipping. Any additional surcharges billed to TradeBanner.com, due to errors made by the client, will be charged to the client’s credit card on file or credit card used at the time of order.
 
These surcharges are listed below, but not limited to:
address correction
commercial/ residential charges
rerouting a package
 
CHANGE SHIPPING
 
Shipping upgrades and changes can be made once the order has been placed, customers will be responsible for differences in cost.
Changes can be made by calling our facility.
 
RE-ORDERING
 
Due to the quantity of the jobs we receive online, we do not archive orders more than 1 month in our database. If client is planning to re-order the same job, he/she needs to re-order it within 1 month of the original order date.
 
ORDER CANCELLATION
 
If client would like to cancel a placed order, they must notify us immediately before your order is processed through the system. No order can be cancelled once the status has been changed to “Printing.”
No refund will be issued to the services we have provided you such as Design services, Marketing information, Business consulting, etc. We do not issue refunds once an order has been Printed or any process thereafter.
Orders of no activity will not be given refund after 15 days.
 
CLIENTS SUPPLIED SHIPPING INFORMATION
 
CreatorPrint.Trade is not responsible for wrong shipping addresses or information that has been provided by the clients. It is client’s responsibility to check the accuracy of shipping information. If a package is sent back to us due to incorrect shipping address, CreatorPrint.Trade - will ship the package again to the right address for additional shipping charges.
 
COPYRIGHT & TRADEMARK INFORMATION
 
All contents available on this website, including but not limited to site design, text, graphics, interfaces, etc. with all rights reserved, is the property of CreatorPrint.Trade or third parties protected by intellectual property rights. Client must not use, copy, reproduce, republish, upload, post, transmit distribute or modify the contents in any way, including in advertising or publicity pertaining to distribution of materials on this site, without CreatorPrint.Trade prior written consent.
 
LIMITED LIABILITY
 
CreatorPrint.Trade, its employees, or agents are not liable for any particular, incidental, act of God, delays, consequential damages whatsoever resulting from loss of data or profit whether CreatorPrint.Trade was notified of these losses in advance.
 
PRIVACY POLICY
 
CreatorPrint.Trade is committed to protect client’s personal information. We do not share client’s financial information with any third party or other companies, however, for the sole purpose of delivering client’s job, we may share mailing addresses with our affiliated companies. Client’s information is only used for contact, billing, and shipping purposes. Client’s credit card information is never stored by CreatorPrint.Trade
 
STATE/CITY GOVERNING LAWS
 
CreatorPrint.Trade is located in the city of Los Angeles, California. Therefore, laws of the state of California shall govern any disputes regarding any transactions with CreatorPrint.Trade and is subject to settling in the courts within the jurisdiction of courts located in Los Angeles, California.
 
DISCLAIMER OF WARRANTIES
 
All sales are final as is. CreatorPrint.Trade does not provide any warranty or services for the product(s) manufactured or sold by CreatorPrint.Trade or affiliated companies.
 
RETURNS & REFUND
 
Please be noted that all orders are custom orders and there is no resell value for any return jobs therefore all sales are final. However, if there is any production related defects on the job you have received, we would be glad to assist you re-printing your job at no additional cost with the same shipping method. You should contact CreatorPrint.Trade within two business days after you receive your order to report any defects found in the ordered product. If the claim is been approved by CreatorPrint.Trade’s, we will ship the reprint at no additional cost to you at the originally agreed shipping method. You must ship the entire quantity to us within three business days and call us (800)557-5179. No refund will be issued for the amount under $5.00. Any changes made before the printed status under the amount of $5.00 will be added to your account reward points.
If an ordered is cancelled before we receive artwork you may receive a full refund to your credit card or as reward points (at the discretion of each customer). 
 
Note: Your refund request will be processed instantly. However, it may take 2-3 business days for it to display on your credit card statement.
 
RIGHT TO REFUSE SERVICE
 
CreatorPrint.Trade reserves the right to cancel or refuse service to any individual or companies with or without a cause at any point of time. CreatorPrint.Trade reserves the right to charge the client for any services performed on the job up to the point of cancellation.
 
ARTWORK CHANGE
 
Due to our fast turnaround, unfortunately we are unable to make any artwork change. If you need to send us a new artwork, please contact us, so we can process a new order as soon as possible to include it with the prior shipment, delivery or pick up.
 
CLAIMS
 
No claims will be accepted past 5 business days after the order has been delivered or picked up. For printing errors or shipping damages claims, we required a minimum of two photographs of the damaged product. This is to help us identify the problem so we can prevent it if any future orders. You may call us to notify us about any issue and send us a written claim to info@creatorprint.trade. Once the claim has been revised and approved, we will proceed with a reprint or an In-store Credit  with the printing amount. You will receive an email with instructions on how to use your In-Store Credit? Depending on the size and time of notification, any reprints will be produced and shipped by FedEx Ground on the following day after the claim has been reported. We will not be responsible for any damage caused by improper installation, weather circumstances, or any misuse on any of our products.
 
Please be advised: claims done for sign damage (including bending, scrapping, scratches) will not be easily accepted for Pick-up orders. It is the customer’s responsibility to check the jobs they are picking up. We ask customers to revise their orders before they exit our building.
 
We reserve the right to refuse service without disclosing a reason. Prices are subject to change without further notice.